FAQ

General

How do I prepare for my SKINxFIVE appointment?

We have a sink here to wash off your makeup but it’s always preferable to thoroughly wash your face at home beforehand (and this is the one time you don’t have to apply sunscreen before heading out the door.)

What kind of events do you host at SKINxFIVE?

Because we can provide catering, audio-visual services and a selection of party-friendly treatments, SKINxFIVE is an excellent venue to host wedding showers, corporate retreats, birthday parties, pre-awards season confabs and other events.

Services

Can I have more than one SKINxFIVE treatment done at a time?

Most definitely, yes; we’ve specifically designed our treatments to be compatible with one another. Most popular of all is The Big Picture, our supercharged package that combines The Firminator, The Spotless, The Infuser and The Refresher into a single session.

What is the advantage of buying treatment packages?

First off, it’s more economical for you. From a process standpoint, we’ve purposely developed SKINxFIVE treatments so that they require little to no downtime. (Harsher treatments may deliver greater results in the short run but their downside is the downtime.) In contrast, these milder treatments work cumulatively, that is, their results are progressive over time. In fact, some treatments such as The Spotless and The Firminator results in a series because they create a rejuvenating cascade, piggybacking onto the skin’s natural regeneration process.

Do you treat active acne?

Yes.

For lightly clogged pores, blackheads, whiteheads, pre-period blemishes and moderate breakouts, our "Acne Trio" package (a combination of The Refresher, The Infuser and The Spotless) it exfoliates and deep clean the pores. However, active inflammatory acne is a medical condition that may require an aggressive combination of treatments, including topical and oral drugs, to get under control. The Refresher exfoliating treatment can be tailored to you and is excellent way to help maintain skin clarity.

Cyst injections (cortisone injections) will help bring down a blemish within 48 hours, sometimes multiple treatments may be needed.

Business

What is your cancellation policy?

We have a 24-hour notification policy for rescheduling or cancellations; otherwise the cancellation fee is $50. For The Big Picture $150 deposit at the time of booking that will be subtracted from the final treatment fee and that secures your reservation of the equipment.

What is the relationship between AVA MD and SKINxFIVE?

They are two separate entities. Both were launched by dermatologist Dr. Ava Shamban, but AVA MD – with offices in Santa Monica and Beverly Hills – is a medical practice. SKINxFIVE on the other hand, is an aesthetics center, with treatments developed by Skin Sisters Christine Nell and KarriAnn Khalil collaborating with Dr. Shamban.

What’s the difference between SKINxFIVE and AVA MD?

SKINxFIVE is AVA MD ‘lite’ with medically trained practitioners, equal professionalism and similar technologies but with shorter, more predictable treatment times. As a medical dermatology office, AVA MD is able to customize treatments with a wider variety of equipment and services to work deeper, longer and more aggressively.

I am an existing AVA MD patient, can SKINxFIVE access my records?

No. We are two completely different businesses. Our scheduling software will not access Ava MD records at all, nor they ours.

Do you take insurance?

No. We are not a medical practice.

1 – The Refresher

Can I apply makeup immediately after The Refresher?

Yes indeed, although your skin will be so glowing you may not want to.

Does The Refresher work with other SKINxFIVE treatments if I wanted to get multiple procedures done in the same appointment?

Yes, it can be done with The Lineless, The Smoother and The Firminator or as part of The Big Picture.

What skin types or conditions are not recommended for The Refresher?

Atopic dermatitis, psoriasis or any other skin condition under a dermatologist’s care.Not suitable during pregnancy.

2 – The Infuser

How does The Infuser technology work?

The Infuser is a multistep treatment that first uses a combination of microdermabrasion, a light chemical peel and automated pinch-free extractions to thoroughly exfoliate and completely clean out the pores. Once pristine, the pores are then infused with tissue regenerating antioxidants, hyaluronic acid and peptides.

Are the infusions one-size-fits all or are they tailored to the client’s skin?

The operator modifies each step to suit the client’s complexion.

Does The Infuser work with other SKINxFIVE treatments if I wanted to get multiple procedures done in the same appointment?

Yes, it works particularly well with The Firminator or as part of The Big Picture.

What skin types or conditions are not recommended for The Infuser?

Atopic dermatitis, psoriasis or any other skin condition under a dermatologist’s care. Not suitable for people with Shellfish Allergy or during pregnancy.

3 – The Lineless

What injection materials do you use for The Lineless?

We use either Dysport or Botox, both FDA-approved proteins for the relaxation of muscles of motion in the upper third of the face.

Do you do filler injections?

Fillers are not on our regular Lineless menu yet but we do offer special ‘filler days’ where they’re available.

What skin types or conditions are not recommended for The Lineless?

The Lineless injections can be safely performed on any skin type. Not suitable during pregnancy or while brestfeeding.

4 – The Spotless

How does The Spotless laser treatment work?

The Spotless is non-invasive infrared laser that gently heats the skin’s connective tissue beneath the surface. In response, the skin creates new collagen that means that you experience smoother texture, fewer fine lines, more even pigmentation and increased tone and elasticity.

What skin types or conditions are not recommended for The Smoother?

The Smoother treatments can be safely performed on any skin type. Not suitable during pregnancy.

5 – The Firminator

Does The Firminator radiofrequency treatment work on the upper face in addition to the lower face, jowls and neck?

Yes, The Firminator works quite well on the upper face too although it would count as a double appointment if you book full face, jowls and neck.

How does The Firminator radiofrequency work?

The Firminator uses inaudible soundwave energy to heat tissue and stimulate subdermal collagen and elastin production. The subsequent tissue remodeling, smoothing of fine lines and tightening of loose skin continues improving with best results showing at 6 months, time required for the body to create new, firmer connective tissue. Of all the SKINxFIVE treatments, this one works best when done as a package sequence.

Does The Firminator work with other SKINxFIVE treatments if I wanted to get multiple procedures done in the same appointment?

Yes, it syncs beautifully with The Refresher, The Infuser and The Spotless as well as part of The Big Picture.


What skin types or conditions are not recommended for The Firminator?

The Firminator treatments can be safely performed on any skin type. Not suitable during pregnancy.

The Big Picture

What skin types or conditions are not recommended for The Big Picture?

Atopic dermatitis, psoriasis or any other skin condition under a dermatologist’s care. Not suitable for people with Shellfish Allergy or during pregnancy.

+ CoolSculpting®

Why do results from CoolSculpting® fat freezing treatments take up to 3 months to really show?

Some people have seen results as soon as 1 week post treatment, however once the fat is frozen, the body needs several weeks to eliminate the dead fat cells as waste.

What skin types or conditions are not recommended for The Sculptor?

The CoolSculpting procedure is not for everyone. You should not have the CoolSculpting procedure if you suffer from cryoglobulinemia, cold agglutinin disease, Reynauds Disease or paroxysmal cold hemoglobinuria. Cannot have a hernia in the area you want treated. The CoolSculpting procedure is not a treatment for obesity.

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